We Take Your Privacy Seriously

Who we are

Our website address is: [email protected]

Travel Tranquility, LLC is an Independent Agent of KHM Travel Group. We are committed to protecting your personal data and respecting your privacy. This section explains how we handle your information when you interact with our business and website.

Data security

We take the security of your personal data seriously. We use industry-standard security measures and secure client management systems to protect your sensitive information (like passports and payment details) from unauthorized access, disclosure, or alteration. Under no circumstance do we sell, trade, or otherwise provide your information to third-party entities solely for the purpose of marketing or other solicitation. These third-party suppliers have their own privacy policies dictating how they handle your data once it is securely transmitted to them for booking.

How to contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us using the information below:

• Legal Entity: Travel Tranquility, LLC
• Email Address: [email protected]
• Phone Number: 978-728-3587 (97-TRAVEL-UP)
• Mailing Address: 100 Festival Park Ave, Jacksonville, Florida 32202
• License: Fla. Seller of Travel Reg. No. ST37113
  

Please note: Our physical address is for mailing purposes only and does not receive walk-in visitors. Face-to-face meetings are strictly by appointment only.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Information we collect

To design and book your perfect getaway, we need to collect certain essential information. This may include:

• Payment Information: Credit card details and billing addresses (securely processed and only used for your specific travel bookings).
• Contact Information: Your name, email address, phone number, and mailing address.
• Travel Details: Names and birthdates of all travelers, passport/ID details, frequent flyer numbers, and known traveler numbers (TSA PreCheck/Global Entry).
• Personal Preferences: Dietary restrictions, mobility accommodations, seating preferences, and special occasion details.

How we use your information

We only use your information to provide you with exceptional travel services. Specifically, we use it to:

• Research, quote, and secure your travel reservations (flights, hotels, cruises, tours, etc.).
• Communicate with you regarding your itinerary, travel updates, and payment deadlines.
• Send you relevant travel inspiration, tips, or promotions (only if you have opted in to receive them).

Who we share your data with

We will never sell or rent your personal information to third parties. However, to successfully book your trip, we must securely share necessary details with our trusted travel partners, including:

• Airlines, cruise lines, hotels, and tour operators.
• Transportation providers and excursion guides.
• Travel insurance providers (if you choose to purchase a policy).

These third-party suppliers have their own privacy policies dictating how they handle your data once it is securely transmitted to them for booking.

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Personal information may be securely retained for the purposes of future bookings and communication. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Our Role as Your Travel Agent 

Travel Tranquility acts solely as a booking agent for third-party travel suppliers, including airlines, hotels, cruise lines, tour operators, and transportation companies. We do not own, operate, or control these suppliers. Therefore, we cannot be held liable for any personal injury, property damage, cancellations, delays, or other issues caused by the actions, omissions, or financial defaults of these third-party suppliers. 

Pricing and Availability 

All quotes provided by Travel Tranquility are subject to availability and are not guaranteed until a deposit is officially applied and a confirmation is received from the supplier. Prices, tariffs, and taxes are subject to change by the supplier at any time prior to final payment. 

Deposits and Final Payments 

Timely payment is essential to secure your reservation. Missing a payment deadline may result in the automatic cancellation of your trip by the supplier, and any prior payments may be forfeited. Travel Tranquility is not responsible for cancellations due to late or declined payments. 

Cancellations and Changes 

We understand that life happens and plans change. However, please be aware that:

• Supplier Penalties: All cancellations and changes are subject to the specific terms, conditions, and penalty fees of the travel suppliers used for your booking.
• Agency Fees: Travel Tranquility proudly charges absolutely zero cancellation, change, or administrative fees. You will only ever be responsible for penalties mandated directly by the supplier.

Travel Documents and Identification 

• Domestic Travel: A valid, unexpired government-issued photo ID (such as a REAL ID-compliant driver’s license) is required.
• International Travel: A valid passport is required. Most countries require passports to be valid for at least six months beyond your scheduled return date.
• Visas and Health Requirements: Travelers are responsible for obtaining any necessary visas, vaccinations, or entry permits required by their destination. Travel Tranquility cannot be held responsible if you are denied boarding or entry due to incorrect documentation.

It is the sole responsibility of the traveler to ensure they have the correct, valid documentation required for their trip.

Travel Insurance 

We strongly recommend purchasing comprehensive travel insurance to protect your investment against unforeseen circumstances such as medical emergencies, trip cancellations, travel delays, and lost luggage. If you choose to decline travel insurance, Travel Tranquility will require you to sign a waiver acknowledging that you are accepting full financial responsibility for any losses that may occur. 

Health and Safety Warnings 

Travel Tranquility cannot guarantee your safety at any destination. We strongly encourage all clients to review travel advisories and health warnings issued by the U.S. State Department (travel.state.gov) and the Centers for Disease Control and Prevention (cdc.gov) prior to booking and traveling. 

Agreement 

By rendering your deposit for your vacation, you acknowledge that you have read, understood, and agree to these Terms & Conditions.